Returns & Exchanges

At JECHT, we strive to provide the best shopping experience for our customers. If you are not entirely satisfied with your purchase, we’re here to help! Please review our returns and exchanges policy below:

Returns

1. Eligibility for Returns:

• Items must be returned within 30 days of receipt.
• Items must be unworn, unwashed, and in their original condition with tags attached.
• Items must be free of stains, makeup, deodorant, or wear.
• Sale items, gift cards, and intimate apparel (such as swimwear and lingerie) are not eligible for return.

2. How to Return an Item:

• Start your return by emailing us at contact@jechtnyc.com with your order number and reason for return.
• Once your return is approved, you will receive a return authorization number and further instructions.
• Please pack the items securely in the original packaging or a suitable alternative to prevent damage during transit.
• You are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

3. Refunds:

• Once we receive your returned items, we will inspect them to ensure they meet our return conditions.
• If approved, your refund will be processed to the original payment method within 7-10 business days.
• Shipping charges are non-refundable.

Exchanges

1. Eligibility for Exchanges:

• Items must be exchanged within 30 days of receipt.
• Items must be in their original condition, unworn, unwashed, and with tags attached.
• Exchanges are only available for the same item in a different size or color.

2. How to Exchange an Item:

• Email us at contact@jechtnyc.com with your order number, item to be exchanged, and the new size or color desired.
• Once your exchange is approved, you will receive instructions on how to proceed.
• You are responsible for return shipping costs. We will cover the shipping cost for the replacement item.

3. Exchange Process:

• Once we receive your exchange item, we will inspect it to ensure it meets our exchange conditions.
• If approved, the replacement item will be shipped to you within 7-10 business days.
• If the desired item is out of stock, we will issue a refund to your original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Email Address] with your order number and a photo of the issue. We will assess the situation and offer a replacement or refund as needed.

Non-Returnable Items

The following items are non-returnable and non-exchangeable:

• Sale and clearance items
• Gift cards
• Intimate apparel (e.g., swimwear, lingerie)
• Customized or personalized items

Contact Us

If you have any questions or concerns about our returns and exchanges policy, please do not hesitate to contact us at:

JECHT
Email: contact@jechtnyc.com